Privacy Policy
Our Commitment to Privacy
ACG Arenas is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
Information We Collect
We may collect the following types of information:
- Personal identifiers — name, email address, phone number, mailing address
- Account information — username, password (encrypted), membership tier, preferences
- Financial information — billing address, payment method details (processed securely via third-party processors — we do not store card numbers)
- Investment information — accreditation status, investment history, documents
- Usage data — pages visited, time spent, referring URLs, device and browser type
- Communications — messages you send us, support requests, feedback
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services and facilities
- Process membership registrations, transactions, and investment subscriptions
- Send administrative communications, updates, and security alerts
- Respond to inquiries and provide customer support
- Analyze usage trends to improve our services and experience
- Comply with legal obligations and enforce our Terms and Conditions
- Send marketing communications where you have opted in
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small files stored on your device that help us recognize you on return visits and understand how you interact with our site.
- Essential cookies — required for core site functionality and cannot be disabled
- Analytics cookies — help us understand visitor behavior to improve our site
- Marketing cookies — used to deliver relevant advertisements and track campaign performance
You can manage your cookie preferences at any time via our Cookie Settings link in the footer.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our website and services (subject to confidentiality agreements)
- Financial and legal professionals involved in investment transactions
- Law enforcement or regulatory authorities when required by law
- Successor entities in the event of a merger, acquisition, or sale of assets
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Investment-related records may be retained for up to seven years in accordance with applicable securities regulations.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal limitations
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
Security
We implement industry-standard security measures including encryption, access controls, and regular security assessments to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Contact
For privacy-related inquiries or to exercise your rights, contact us at privacy@acgarenas.com.